TERMS & CONDITIONS

0. Version of the terms and conditions and language

The latest update of the terms and conditions of Anhem Corp. was made in March 2021.

The language of the terms and conditions is English.

1. General

The following terms and conditions are valid between you and Anhem Corp. (Reg. no: ES50856339) and apply to all use of and orders placed on Anhem Corp.’s website anhem.es, and orders made by telephone or e-mail with Anhem Corp.'s customer service team (henceforth together: the “website”). Please note that Anhem Corp. does not guarantee that all products presented on the website are in stock or are available for purchase. Anhem Corp. preserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Anhem Corp. reserves the right to revise the terms and conditions at any time. The date of the latest update is found in the first section of the terms and conditions. Each purchase is subject to the terms and conditions in the version applicable at the date of submitting the order. Please inform yourself about applying the version of terms and conditions before submitting your order. Please note that the terms and conditions valid for your order is always the terms and conditions that you have read and accepted before you have placed your order and not a later version. You should keep a copy of these terms and conditions for future reference.  

Order confirmation: after submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

Acceptance and shipping confirmation: please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these terms and conditions. The shipping confirmation is our acceptance of your order. Please note that Anhem Corp. does not guarantee that all products presented on the website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.

 

Payments: the following payments are accepted:

 

— Credit cards and debit cards:

 

Payment can be made by the following credit cards: Visa, Mastercard and American Express. For Maestro and Visa electron: please check with your bank to make sure your credit card is valid for online purchases. The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once you place the order. We do our best to make the website as secure as possible. All credit/debit card transactions on the website are processed using Wix Payments, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account once you place the order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Anhem Corp., your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order. 

 

— Paypal:

 

When selecting the Paypal option, you will be directed to the Paypal site to “log in” and review the amount shown before clicking “pay now”. Once this transaction is complete, you will then return to the website. 

 

First-time order policy: for security purposes, Anhem Corp. reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

 

Defective products

 

For any defect of conformity existing upon delivery of the products, you will benefit from any mandatory provisions of, and legal rights available to you under, the laws of your country. Notwithstanding of the above, if you receive defective products, please notify us immediately. If Anhem Corp. considers the products to be defective, Anhem Corp. will make a full refund including shipping costs. Any other rights you may have shall remain unaffected. Additional guarantees with respect to products of Anhem Corp. will apply only if expressly stated in the shipping confirmation.

2. Language

The language of the Terms and Conditions is English.

3. Placing order

By using the website and/or placing an order on the website, by telephone, or e-mail you confirm that you have read these terms and conditions and the privacy policy, and that you accept them. Please make sure that you have read and understood the terms and conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these terms and conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag. 

4. Information of the right of revocation

 

— Right of revocation:

 

You are entitled to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you have, or a third person designated by you (other than the carrier) has, received the products. To exercise your right of revocation, you must inform us at anhem@anhem.es by means of an unambiguous notification (e.g. through letter sent by post, fax or e-mail) of your decision to revoke this contract. You may electronically complete and submit the specimen revocation form provided on our website. This is, however, not compulsory. To comply with the time limit for revocation, it is sufficient that you send the notification of the exercise of the right of revocation before the time limit for revocation expires. 

 

— Consequences of revocation:

 

If you revoke this contract, we are obliged to give back to you, promptly but in no case later than within 14 days from the day on which we have received the notification of your revocation, all payments that we have received from you including the costs of delivery (except any additional costs that result from you having chosen a different method of delivery than the cheaper method offered by us). For such repayment, we will use the same means of payment that you have used for the initial transaction unless expressly agreed with you otherwise; in no case will we charge you any fees due to such repayment. We are entitled to refuse repayment until we have recovered the products, or you have evidenced that you have sent the products back to us, whichever occurs first. You are obliged to send back or hand over the products to us promptly, but in no case later than within 14 days from the day on which you notified us of the revocation of this contract. The time limit is complied with if you send the products before the expiration of the 14 days’ time limit. You must bear the direct costs of the reconsignment of the products. Any potential loss in value of the products will have to be compensated by you only if such loss in value is attributable to your handling of the products which is not necessary for the verification of their condition, quality or functionality. 

 

5. Product descriptions and details

Anhem Corp.’s goal is to describe the products at the website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the website can differ somewhat from their actual colors. Anhem Corp. cannot be held responsible for any such discrepancy.

The prices and delivery costs shown on the website include vat. The prices and delivery costs shown on the website may vary from time to time and Anhem Corp. is not bound by the price until Anhem Corp. has accepted the order by sending the shipping confirmation to you. The prices may also vary between the potential physical store and the website. Anhem Corp. always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order, we will refund you the amount of the purchase. Please also note that Anhem Corp. may cancel the order even if it has been accepted by Anhem Corp. in case that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage. 

6. Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of Anhem Corp., graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Anhem Corp. and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Anhem Corp. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. 

For press inquiries, please contact us by using our online form and selecting the Press topic.

7. Privacy policy

Please see Anhem Corp.’s separate privacy policy which can be found at www.anhem.es/privacy-policy 

8. Cookies

Please see Anhem Corp.’s separate cookie policy which can be found at www.anhem.es/privacy-privacy 

9. Security

Anhem Corp. uses secure socket layers (ssl), the industry standard in transferring information to process your orders. Anhem Corp.’s online shop secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the that icon at checkout. For security reasons, we do not store any payment information in our database.

10. Resale policy

You may purchase products on www.anhem.es for personal use only and not for resale. By placing an order on www.anhem.es, you certify that you are purchasing products for your own personal use and not for resale and that you accept the terms and conditions. We reserve the right to refuse orders for any reason without explanation.

11. Website info and links

Anhem Corp. cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Anhem Corp. may, at any time, amend the content of the site. Although Anhem Corp. strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are provided by third party operators. In situations where Anhem Corp. acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Anhem Corp. cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Anhem Corp. cannot guarantee problem-free, uninterrupted, and secure access to the site.

The website may contain links to other websites beyond our reach. We assume no liability for content or privacy practices of such sites.

12. Violation of rules

Anhem Corp. reserves the right to seek all solutions available to us against violations of these terms and conditions, including the right to block access to the site.

13. Liability

Any damage liability of Anhem Corp. is excluded. Exempted from this exclusion are claims of the customer related to damages to health, body and mind, or damages resulting from a violation of material contractual obligations (cardinal duties), as well as the liability for other damages which are based on intent or gross negligence of Anhem Corp, its representatives and vicarious agents. Material contractual obligations are obligations which are precondition to the successful performance of the contract and on the observation of which the customer can legitimately rely. In the event of a violation of material contractual obligations, Anhem Corp. liability is limited to the foreseeable and typical damage if such damage has been caused slightly negligent, unless a damage to health, body and mind is concerned. The limitations set forth above also apply for the benefit of the representatives and vicarious agents of Anhem Corp. if claims are made directly against them. The liability under the product liability act remains unaffected. Anhem Corp. assumes no liability in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. In case of force majeure, Anhem Corp. obligations will be suspended. The contract between you and Anhem Corp. can, in such cases, be partially or fully terminated by yourself or by Anhem Corp.

14. Provisions severability

If any part of these terms and conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these terms and conditions; instead the invalid terms and conditions shall be replaced with other terms to give effect to the commercial intentions of these terms and conditions.

15. Governing law

These terms and conditions are governed by the laws of Spain (excluding the united nations convention on contracts for the international sale of goods – CISG). However, if you are a consumer and resident of any other European Union country you will benefit from any mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these terms and conditions affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. It is noted that the European Commission has established the odr platform for the extrajudicial resolution of disputes concerning contractual obligations deriving from sales contracts or online services between a consumer and a professional respectively resident and established in the European Union. The platform can be accessed via the following link:https://webgate.ec.europa.eu/odr. In that regard, the e-mail address of Anhem Corp. is: anhem@anhem.es

The parties submit to the jurisdiction of the courts of your country residence as per applicable consumers law.

Company information:

Anhem Corp.  S.L.
Calle Maldonado 25
28006 Madrid
SPAIN
e-mail address: anhem@anhem.es
VAT: ES50856339G